The Commerce Ministry has tightened controls on delivery services during the COVID-19 pandemic to prevent operators from profiteering as online orders have surged following a fresh wave of infections.
Internal Trade Department Director-General Wattanasak Sur-iam said the ministry has been monitoring delivery fees during the third wave as more people work from home.
Several provinces including Bangkok and Chiang Mai have banned sit-in dining at restaurants and food outlets, leading people to buy more goods online, especially food.
He said the department spoke with 11 digital platforms – Foodpanda, Grab, Lineman, Robinhood, Gojek, Lazada, Shopee, Ohlala, Lalamove, JatujakMall, and Thailand Post via Thailandpostmart.com, and all of them pledged to cap their delivery charges during the crisis.
Many platforms have also organised promotional campaigns to help people and ensure a better delivery service for their customers.